What is the minimum number of pre-loved items I can sell Zumu in one transaction?Zumu requires a minimum of 10 items in one transaction.
Will I get the amount quoted for my pre-loved items?Of course you will. Zumu will always pay or donate the amount quoted in the sell process as long as items are as represented in the Terms and Conditions.
Will you buy any DVD's, CD's and Games without their cases?Unfortunately, we can't accept any of your items without a correct case.
My item doesn't have a barcode, can I still sell it to you?No, sorry! We can not accept items without a barcode.
What do you do with any pre-loved items you reject, do I get them back?Zumu can not send any rejected items back, however we will still recycle the item responsibly for you.
Some of my pre-loved items are a bit worse for wear, will you still take them?We can not accept any pre-loved items that are "over loved", so if your item has severe scratches and marks on them, we unfortunately have to reject them.
Do you offer more cash for items that are brand new?Even though some of your items may be in pristine condition and not even used, they are still worth the same value as the same item you may have used 1 million times (well maybe not that many!)
I have more than one of the same pre-loved item, can I sell them all to you?No, sorry! We only accept one of each item per trade.
Is there anything you don't accept?We don't accept pre-loved animals of course! We do however accept all types of DVDs. CDs excluding CD singles and cover mounts. Current Game formats.
I've missed some of my pre-loved items out of the box I sent, what should I do?Unfortunately, we can not pay you for these items. Please put them in a new transaction.
I have more pre-loved items than what I input on your site, can I put them in the box anyway?We can not pay you for any extra DVD's, CD's and Games you put into your box which you didn't input on our site... However if you just want to give us extra items as a gift, we won't say no!
How do I remove one of my pre-loved items before I check out?You can go back to the first part of the sell process at any point before you click 'finish', and remove any items by clicking the little red cross on the left of the item you wish to remove.
Can I sell you any VHS videos?We don't accept any VHS videos.
Do you buy CD singles?We do not accept any CD singles.
Do you buy vinyl records?We do not accept any vinyl records at this time, but ZUMU is hoping to accept them in the future.
Do you accept any game types?We accept all xbox 360, PS2, PS3, Wii, DS and PSP game formats.
My pre-loved item is an ex-rental item with a 'Rental Only' stamp, will you accept this?We can't accept any ex-rental items.
Some of my barcodes aren't being accepted, why is this?Make sure you have entered the barcode correctly. If the barcode still is not recognized, this means we do not have the item on our database. We are always updating our database so try again later.
What is the maximum number of pre-loved items I can sell Zumu?As many as you like... If you feel you have too many items to enter into the site, then please contact our help team at firstname.lastname@example.org
How Long Does This Take?We are working hard to reduce processing times and apologize for any inconvenience due to delays. If you have any inquiries about your payment status, please contact us at email@example.com. Thank you for your patience and for making our service so popular!